The objective of this thesis is to investigate the incorporation of work engagement theory into the design process of an IT system. This is accomplished through the development of a web interface that facilitates data visualization and analysis for radar surveillance operations at Saab. The incorporation of work engagement in the design process is rare in previous research but holds the potential to enhance employee engagement, promoting greater enthusiasm for their daily tasks and alleviating stress and burnout. This, in turn, can foster a workforce that is both more productive and successful. The thesis has been divided into two core parts; the development of a design framework used for theoretical analysis of work engagement, and the practical implementation of the framework in the development and evaluation process. The design framework, crafted through an extensive literature review, integrates work engagement theory complemented by other relevant theories, all supported by a user-centered design methodology, thus ensuring a comprehensive and consistent approach to capturing engagement. The practical implementation of the framework consisted of developing and evaluating the web interface in three iterations. In each iteration the users' needs were defined as functional requirements, a prototype was developed and a user evaluation was conducted. Following these interviews, modifications were made to the functional requirements, guiding the subsequent iteration. The final evaluation revealed that users saw potential in the proof-of-concept tool, praising its innovative design process, ease of use, and visualization techniques. They believed these aspects could inspire future development of existing tools and enhance engagement. After the iterations, it became evident that adhering to the proposed design framework, based on user-centered design principles and UX theory, especially emphasizing UX goals, allows for effective integration of work engagement within an IT system in a highly technological context. It holds the potential for creating engaging interfaces and thus capturing quiet quitters, amplifying well-being and increasing organizational success.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:uu-530475 |
| Date | January 2024 |
| Creators | Hägg Edelönn, Vilma, Gardell, Alice |
| Publisher | Uppsala universitet, Avdelningen Vi3 |
| Source Sets | DiVA Archive at Upsalla University |
| Language | English |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
| Relation | UPTEC STS, 1650-8319 ; 24015 |
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