Previous research shows that new strategies are currently needed to reach consumers on an emotional level. Theories claim that sensory marketing is the most effective method for companies to achieve customer loyalty and profitability. The five senses have proven to be useful in hotels, but there are a few studies that explain how these sensory strategies can be applied in real cases. The purpose of this essay is thus to gain a better understanding of how hotels with the help of sensory marketing can create a valuable encounter. The empirical material is based on nine interviews with various hotels in Kalmar County where the respondents were asked to answer thirteen questions that include sensory marketing, service management and brand image.The results show that sensory marketing isn't a conscious strategy used by hotels. There is therefore no greater thought about how they use the senses, but more about their own intentions and what they think appeals to the consumers. One reason why hotels don't use this strategy may be due to a lack of knowledge but also other priorities of strategies. This study has been based on a company perspective where hotels have a large customer focus. There is a constant discussion about what the hotels consider is appealing to the guest, therefore the interest thus ends up in what consumers consider to be a valuable experience. A supplementary study from the consumer perspective could have confirmed the question marks that currently cannot be answered without the consumer's voice.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:lnu-101394 |
| Date | January 2021 |
| Creators | Andersson, Malin, Nimeryd, Alva |
| Publisher | Linnéuniversitetet, Institutionen för marknadsföring (MF), Linnéuniversitetet, Institutionen för marknadsföring (MF) |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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