by Lai Ying Kit Andy, Tong Kwok Kei. / Thesis (M.B.A.)--Chinese University of Hong Kong, 2001. / Includes bibliographical references (leaves 79-80). / Questionnaire also in Chinese. / ABSTRACT --- p.ii / ACKNOWLEDGEMENTS --- p.iii / TABLE OF CONTENTS --- p.iv / LIST OF ILLUSTRATIONS --- p.vi / LIST OF TABLES --- p.vii / Chapter / Chapter 1.0 --- INTRODUCTION --- p.1 / Chapter 2.0 --- LITERATURE REVIEW --- p.4 / Chapter 2.1 --- Theoretical Framework ´ؤ A Strategic Planning Model --- p.4 / Chapter 2.2 --- Summary of Previous Research --- p.6 / Chapter 2.2.1 --- Research from Hong Kong --- p.6 / Chapter 2.2.2 --- Research from Taiwan --- p.7 / Chapter 2.2.3 --- Research from Singapore --- p.8 / Chapter 2.2.4 --- Research from Australia --- p.11 / Chapter 2.2.5 --- Research from Asia-Pacific --- p.12 / Chapter 2.3 --- Limitation of Previous Studies --- p.13 / Chapter 3.0 --- OBJECTIVES --- p.14 / Chapter 4.0 --- METHODOLOGY --- p.16 / Chapter 4.1 --- Definitions --- p.16 / Chapter 4.1.1 --- Electronic Commerce (EC) --- p.16 / Chapter 4.1.2 --- Small and Medium-Sized Enterprise (SME) --- p.17 / Chapter 4.2 --- Data Collection --- p.17 / Chapter 4.2.1 --- Bilingual Survey --- p.17 / Chapter 4.2.2 --- Manager Interviews --- p.18 / Chapter 4.2.3 --- Desk Research --- p.19 / Chapter 4.2.4 --- Formal Presentation --- p.19 / Chapter 5.0 --- PROFILE OF SURVEY AND INTERVIEW RESULTS --- p.20 / Chapter 6.0 --- RESULTS AND FINDINGS --- p.23 / Chapter 6.1 --- Current usage of Computer and Electronic Commerce Capability --- p.23 / Chapter 6.1.1 --- Computer Terminals --- p.23 / Chapter 6.1.2 --- MIS/IT Department --- p.24 / Chapter 6.1.3 --- Outsourced IT Functions --- p.26 / Chapter 6.1.4 --- Internet and E-mail --- p.27 / Chapter 6.1.5 --- Electronic Business Functions --- p.28 / Chapter 6.2 --- Perceived Benefits of Electronic Commerce --- p.35 / Chapter 6.2.1 --- Improve Information Exchange with Customers --- p.36 / Chapter 6.2.2 --- Reduce Cost of Maintaining Company Information --- p.37 / Chapter 6.2.3 --- International Market Exposure --- p.37 / Chapter 6.2.4 --- Improve Customer Service and Enhance Customer Loyalty & Retention --- p.38 / Chapter 6.2.5 --- Improve Information Exchange with Suppliers --- p.38 / Chapter 6.2.6 --- Reduce Costs through Web Based Purchasing and Procurement --- p.39 / Chapter 6.3 --- Obstacles in Applying Electronic Commerce --- p.39 / Chapter 6.3.1 --- Electronic Payment & Data Confidentiality --- p.41 / Chapter 6.3.2 --- Quality Assurance and Proprietary Requirement --- p.42 / Chapter 6.3.3 --- Human and Capital Resources --- p.43 / Chapter 6.3.4 --- Reluctance for Change and Lack of Drivers and Initiatives --- p.44 / Chapter 7.0 --- E-STRATEGY FRAMEWORK --- p.46 / Chapter 7.1 --- Step 1: Setting the Goal --- p.47 / Chapter 7.2 --- Step 2: External Analysis --- p.47 / Chapter 7.3 --- Step 3: Internal Analysis --- p.53 / Chapter 7.4 --- Step 4: Selecting e-Strategies --- p.54 / Chapter 7.5 --- Step 5: Identifying e-Competitive Advantages --- p.56 / Chapter 7.6 --- Step 6: Selecting e-Functional Areas --- p.56 / Chapter 8.0 --- CONCLUSION AND RECOMMENDATION --- p.58 / APPENDICES / Chapter I. --- Original Questionnaire in English & Chinese Versions --- p.61 / Chapter II. --- Letter of Gratitude --- p.77 / BIBLIOGRAPHY --- p.79
| Identifer | oai:union.ndltd.org:cuhk.edu.hk/oai:cuhk-dr:cuhk_323329 |
| Date | January 2001 |
| Contributors | Lai, Ying Kit Andy., Tong, Kwok Kei., Chinese University of Hong Kong Graduate School. Division of Business Administration. |
| Source Sets | The Chinese University of Hong Kong |
| Language | English, Chinese |
| Detected Language | English |
| Type | Text, bibliography |
| Format | print, vii, 80 leaves : col. ill. ; 30 cm. |
| Coverage | China, Hong Kong, China, Hong Kong |
| Rights | Use of this resource is governed by the terms and conditions of the Creative Commons “Attribution-NonCommercial-NoDerivatives 4.0 International” License (http://creativecommons.org/licenses/by-nc-nd/4.0/) |
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