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How can a firm evaluate customer satisfaction with a service recovery in a B2B Market?

No description available.
Identiferoai:union.ndltd.org:up.pt/oai:repositorio-aberto.up.pt:10216/78094
Date13 February 2015
CreatorsAna Rita Faria Magalhães
ContributorsFaculdade de Economia
Source SetsUniversidade do Porto
LanguagePortuguese
Detected LanguageEnglish
TypeDissertação
Formatapplication/pdf
RightsopenAccess, https://creativecommons.org/licenses/by-nc/4.0/

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