Thesis (MBA)--Stellenbosch University, 2010. / Purpose: The aim of this research is to establish an IT outsourcing framework to enable SITA to
consider key IT outsourcing elements to provide the required IT outsourcing or similar services to
its customers to better fulfil its mandate as outlined in the SITA Act and other related legislation.
Design/methodology/approach: The information gathered from various literature sources was
analysed, evaluated and assessed to determine trends, lessons learnt and pitfalls of IT outsourcing,
and IT mergers and acquisitions to develop an IT outsourcing framework and approach.
Findings: The IT outsourcing framework for SITA consists of customer value drivers (motivating
factors), governance model, engagement and supplier management model, and business model as
the key IT outsourcing elements that SITA must consider to successfully provide the required IT
outsourcing or similar services to its customers to improve its credibility.
Research limitations/implications: To extend this research, more work is necessary to assess each
element of the framework to determine specific actions that must be taken to leverage on economies
of scale, improve productivity and IT capability within Government departments.
Practical implications: This framework is intended to provide SITA with guidelines and an
approach that may be used to successfully respond to the customers requests respond to the IT
operations of its customers or to collaborate with the customer in providing its IT outsourcing
services.
Originality/value: This research will contribute towards establishing the best practices for agencies
like SITA to successfully provide IT outsourcing services to Government.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:sun/oai:scholar.sun.ac.za:10019.1/6400 |
| Date | 12 1900 |
| Creators | Makhubela, Sello |
| Contributors | Butler, M. J., Du Plessis, J. P., Stellenbosch University. Faculty of Economic and Management Sciences. Graduate School of Business. |
| Publisher | Stellenbosch : Stellenbosch University |
| Source Sets | South African National ETD Portal |
| Language | en_ZA |
| Detected Language | English |
| Type | Thesis |
| Format | xiii, 71 p. |
| Rights | Stellenbosch University |
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