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Model for Improving Post-sales Processes Applying Lean Thinking to Reduce Vehicle Delivery Times at an Automotive Company

El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado. / This paper proposes the application and implementation of the lean thinking methodology at a company dedicated to selling vehicles, spare parts, and post-sales services. For these purposes, tools such as process maps, flowcharts, indicators, system layout planning tools, and 5S implementation are used, supported by training sessions for process participants. As a result, customer complaints were reduced by 0.13% per month, and the number of work orders handled by the site increased by 0.38% per month. Moreover, a 0.32% increase in man/hour productivity was reported, leading to a 44.32% decrease in Duster vehicle delivery times.

Identiferoai:union.ndltd.org:PERUUPC/oai:repositorioacademico.upc.edu.pe:10757/656136
Date01 January 2020
CreatorsVizcarra, Osben, Sotelo, Fernando, Raymundo, Carlos, Dominguez, Francisco
PublisherSpringer Verlag
Source SetsUniversidad Peruana de Ciencias Aplicadas (UPC)
LanguageEnglish
Detected LanguageEnglish
Typeinfo:eu-repo/semantics/article
Formatapplication/html
SourceUniversidad Peruana de Ciencias Aplicadas (UPC), Repositorio Académico - UPC, Advances in Intelligent Systems and Computing, 1026, 896, 902
Rightsinfo:eu-repo/semantics/embargoedAccess
Relationhttps://link.springer.com/chapter/10.1007/978-3-030-27928-8_134

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