Abstract
This research adopts DeLone & McLean (2003) information system success Model to take the Service Quality of KHB Information System service quality as the research subject, and makes an investigation on the Service Quality of KHB Information System users like ships shipping industry, the ship serves the agent industry, loading and unloading contracting industry, etc. It is carried by the questionnaire and discusses the correlation between information quality, system quality, service quality and user satisfaction relations. This discovery of the research is listed as follows¡G
¤@¡B "Information Quality" positively affects "User Satisfaction" of KHB Information System.
¤G¡B "System Quality" positively affects "User Satisfaction" of KHB Information System.
¤T¡B "Service Quality" positively affects "User Satisfaction" of KHB Information System.
¥|¡B "User Satisfaction" positively affects "System Benefit" of KHB Information System.
The conclusion of the research is that the Service Quality of KHB Information System service quality has a positive influence on the users¡¦ satisfaction, and further positively influences system benefit. Meanwhile, it reveals that users have different needs for the Service Quality of KHB Information System and suggests that KHB may provide tailored service to the users.
Keywords¡GInformation System, DeLone & McLean information system success Model
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0602108-104332 |
| Date | 02 June 2008 |
| Creators | Shih, Mei-Chu |
| Contributors | Iuan-yuan Lu, Jen-Her Wu, Hsien-tang Tsai, Tsuang Kuo |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0602108-104332 |
| Rights | not_available, Copyright information available at source archive |
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