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Increasing e-government adoption by emphasizing environmental sustainability: an extended case study in Peru

Purpose: Low citizen adoption rates jeopardize the success and proliferation of e-government systems. This study aims to understand how the perception of environmental sustainability (ES) can influence a citizen’s intention to use e-government systems. Design/methodology/approach: In a case study in Peru, the technology acceptance model (TAM) adoption model is extended with the construct of ES and evaluated with structural equation modeling. An 18-element, in-person survey was constructed and administered to citizens of Lima, Peru who had prior exposure to e-government systems. Findings: The results show that citizens can be positively influenced to adopt e-government systems if they perceive that doing so will contribute to ES. Research limitations/implications: As this was a preliminary study, further research should focus on specific, as opposed to general, e-government systems, as well as encompassing a broader cross section of the population. Practical implications: Administrators of e-government initiatives can consider public-interest factors, alongside of the common self-interest factors, when looking to improve adoption rates of e-government systems. Originality/value: This is the first time that TAM has been extended with the construct of ES.

Identiferoai:union.ndltd.org:PERUUPC/oai:repositorioacademico.upc.edu.pe:10757/655952
Date01 January 2021
CreatorsPérez Chacón, Sebastián Ramón, Rodriguez Vilchez, Jose Luis, Cabrera Berrios, Jorge Antonio, Raymundo Ibañez, Carlos Arturo, Mauricio, David Santos
PublisherEmerald Group Holdings Ltd.
Source SetsUniversidad Peruana de Ciencias Aplicadas (UPC)
LanguageEnglish
Detected LanguageEnglish
Typeinfo:eu-repo/semantics/article
Formatapplication/html
SourceUniversidad Peruana de Ciencias Aplicadas (UPC), Repositorio Académico - UPC, Transforming Government: People, Process and Policy
Rightsinfo:eu-repo/semantics/embargoedAccess
Relationhttps://www.emerald.com/insight/content/doi/10.1108/TG-10-2020-0305/full/html

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