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Application of expert system in the telephone company.

by Luk Kar-shun. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1992. / Includes bibliographical references (leaves 58). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iv / LIST OF ILLUSTRATIONS --- p.vi / ACKNOWLEDGEMENT --- p.vii / SECTIONS / Chapter 1. --- INTRODUCTION --- p.1 / Chapter 1.1 --- Company Background --- p.1 / Chapter 1.2 --- Environmental Changes --- p.2 / Chapter 1.3 --- Datapak Services --- p.3 / Chapter 1.4 --- Knowledge Based Diagnostic System --- p.4 / Chapter 1.5 --- Project Objectives --- p.5 / Chapter 1.6 --- Research Methodologies --- p.6 / Chapter 2. --- THE OPERATING ENVIRONMENT --- p.7 / Chapter 2.1 --- Organization Structure And Work Flow --- p.7 / Chapter 2.2 --- Problem Areas --- p.9 / Chapter 2.3 --- Operation Support System (OSS) --- p.9 / Chapter 3. --- DDN Diagnostic System --- p.11 / Chapter 3.1 --- Digital Data Network (DDN) --- p.11 / Chapter 3.2 --- Kappa PC --- p.13 / Chapter 3.3 --- Development Process --- p.14 / Chapter 4. --- POST IMPLEMENTATION EVALUATION --- p.17 / Chapter 4.1 --- Functionality & Performance --- p.17 / Chapter 4.2 --- User Survey --- p.18 / Chapter 4.3 --- Interpretation Of Results --- p.22 / Chapter 4.4 --- Summary --- p.23 / Chapter 5. --- AREAS FOR IMPROVEMENTS --- p.24 / Chapter 5.1 --- Development Methodology --- p.24 / Chapter 5.2 --- Relationship Between End-User And Expert System --- p.26 / Chapter 5.3 --- New System Requirements --- p.29 / Chapter 5.4 --- Human Resources --- p.29 / Chapter 6. --- SYSTEM DESIGN --- p.31 / Chapter 6.1 --- Overall System Architecture --- p.31 / Chapter 6.2 --- Change In Work Flow --- p.32 / Chapter 7. --- CONCLUSION --- p.34 / ILLUSTRATIONS --- p.36 / APPENDIX --- p.43 / BIBLIOGRAPHY --- p.58

Identiferoai:union.ndltd.org:cuhk.edu.hk/oai:cuhk-dr:cuhk_318865
Date January 1992
ContributorsLuk, Kar-shun., Chinese University of Hong Kong Graduate School. Division of Business Administration.
PublisherChinese University of Hong Kong
Source SetsThe Chinese University of Hong Kong
LanguageEnglish
Detected LanguageEnglish
TypeText, bibliography
Formatprint, vii, 58 leaves : ill. ; 30 cm.
CoverageChina, Hong Kong
RightsUse of this resource is governed by the terms and conditions of the Creative Commons “Attribution-NonCommercial-NoDerivatives 4.0 International” License (http://creativecommons.org/licenses/by-nc-nd/4.0/)

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