本研究的目的在於：
一、了解不同背景變項之教師兼職行政人員在心理契約各構面差異情形
二、探討不同背景變項之教師兼職行政人員在情緒勞務各構面差異情形
三、探討不同背景變項之教師兼職行政人員在辭卸兼職傾向之差異分析
四、探討教師兼職行政人員心理契約、情緒勞務與辭卸兼職傾向三者間
的關係
最後根據研究結果分析、討論、提出建議，最為主管機關、學校領導者、教師兼職行政人員及後續研究者之參考。
依研究需要，本研究使「心理契約實踐量表」、「情緒勞務負擔量表」、「辭卸兼職傾向量表」等三種研究工具。以大台北區公立國民中學教師兼職行政人員為問卷調查對象。共抽取57所公立國民中學818名教師兼職行政人員為施測樣本，自99年11月18日發出問卷818份，至99年12月3日止，共回收612份，可用問卷596份，問卷回收率為74.8％，可用率為72.9％。正式問卷回收後，以描述統計、獨立樣本t 考驗、單因子變異數分析、Pearson 積差相關、及逐步多元迴歸等統計方法分析資料。
經研究結果發現：
一、教師兼職行政人員的「心理契約」在擔任職務方面有顯著的差異。
二、教師兼職行政人員的「情緒勞務」在擔任職務及學歷方面有顯著的差異。三、教師兼職行政人員的「辭卸兼職傾向」在不同行政年資上有顯著差異。四、心理契約對辭卸兼職傾向無直接影響力
五、心理契約透過情緒勞務，可預測辭卸兼職傾向
六、情緒勞務對辭卸兼職傾向之預測力主要來自表層的情緒控制
關鍵詞：心理契約、情緒勞務、辭卸兼職傾向 / The main purposes of the research are:
1.To understand the differences of the teachers that serve
the administrative work concurrently with various
background factors in psychological contract.
2.To investigate the differences of the teachers that serve
the administrative work concurrently with various
background factors in emotional labor.
3.To explore the differences of the teachers that serve the
administrative work concurrently with various background
factors in turnover intention.
4.To probe into the relationship among psychological
contract, emotional labor and turnover intention of the
teachers that serve the administrative work concurrently.
Finally, the analysis and the discussion will be given as suggestions to the controlling organization, school leaders, administrators and the future researchers.
Based on the need of the research, three kinds of research tools are established: psychological contract fulfillment questionnaire, emotional labor questionnaire and turnover intention questionnaire. The survey focuses on Taipei junior high school teachers that serve the administrative work concurrently. Among the teachers, 818 teachers were sampled from 57 schools. On November 18, 2010, 818 questionnaires were issued and 612 questionnaires were collected on December 3. There were 596 available questionnaires. The questionnaire returns-ratio is 74.8％ and the availability is 72.9％. The data is statistically analyzed by descriptive statistics, T-test, Pearson product-moment Correlations, one-way ANOVA and regression analysis.
The findings of this research are as follows:
1.Psychological contract of the teachers that serve the
administrative work concurrently is positively correlated
with their positions.
2.Emotional labor of the teachers that serve the
administrative work concurrently is positively correlated
with their positions and academic degrees.
3.Turnover intention of the teachers that serve the
administrative work concurrently is positively correlated
with administrative seniority.
4.Psychological contract has vaguely direct influence on
turnover intention.
5.Turnover intention can be predictable by psychological
contract via emotional labor.
6.The prediction of turnover intention via emotional labor
is attributed to surface emotional control.
Keywords: psychological contract；emotional labor；
turnover intention
| Identifer | oai:union.ndltd.org:CHENGCHI/G0093911008 |
| Creators | 莊登山, Chuang, Teng Shan |
| Publisher | 國立政治大學 |
| Source Sets | National Chengchi University Libraries |
| Language | 中文 |
| Detected Language | English |
| Type | text |
| Rights | Copyright © nccu library on behalf of the copyright holders |
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