Wasaline is a shipping company that has automated their check-in process for trucks carrying cargo. This increased effectiveness and provided a better experience for drivers. To make sure that the new system was as effective as possible, the user experience of the check-in automats also had to be as good as possible. Their design, usability, and performance were evaluated based on research and ISO 25022:2016 Quality-in-Use to find issues and potential improvements. This was also backed by data collected from log files during the automated check-in process that could be compared with the old manual check-in process along with a heuristic evaluation of the system. Finally, interviews were conducted with truck drivers and staff members to get their perspective. Potential solutions to these problems were presented as a prototype that illustrates how improvements could be implemented while keeping the company’s original design.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:uu-533706 |
| Date | January 2024 |
| Creators | Eriksson, Alexander |
| Publisher | Uppsala universitet, Datalogi |
| Source Sets | DiVA Archive at Upsalla University |
| Language | English |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
| Relation | UPTEC IT, 1401-5749 ; 24037 |
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