Aim of the study. To assess managerial human skills of managers from pharmacy employees’ perspective.
Objectives:
· To assess employees’ opinion about managerial human skills of they managers.
· To compare satisfied and dissatisfied with the work employees’ opinion about managerial human skills of managers.
Methods. Research method – anonymous semi structured questionnaire, all 223 employees of “Camelia” pharmacy chain: managers, pharmacists and their helpers were involved in the survey. Questionnaire consisted from 37 questions. Statistical data analysis was performed with the SPSS 14 program.
Results. More than two thirds (67.0%) of employees noted, that the managerial human skills of managers were important to them. The most important qualities that were mentioned by employees were: communication (78.8%), strategic (48.3%), negotiation with problems (67.0%) and spread of news (57.6%). 42.2% of employees affirmed that they discuss with the manager about their hobbies, 23.9% of them said that they do not know their manager very well and said that manager refuses criticism (20.6%). The majority of employees asserted that their manager is nice (85.1%), that they trust him (72.6 %). Half of the employees (50.3%) insisted the manager pays respect for them individual demands. More than a half (58. 7%) of employees noted, that they can share their worries with manager; half of them (55.0 %) deserved a pat on the back for good performed work... [to full text]
| Identifer | oai:union.ndltd.org:LABT_ETD/oai:elaba.lt:LT-eLABa-0001:E.02~2006~D_20060612_115112-90883 |
| Date | 12 June 2006 |
| Creators | Jociūtė, Jurgita |
| Contributors | Petrauskienė, Jadvyga, Kalėdienė, Ramunė, Kairys, Jonas, Starkuvienė, Skirmantė, Gendvilis, Stasys, Misevičienė, Irena, Tamošiūnas, Abdonas, Bučiūnienė, Ilona, Kaunas University of Medicine |
| Publisher | Lithuanian Academic Libraries Network (LABT), Kaunas University of Medicine |
| Source Sets | Lithuanian ETD submission system |
| Language | Lithuanian |
| Detected Language | English |
| Type | Master thesis |
| Format | application/pdf |
| Source | http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2006~D_20060612_115112-90883 |
| Rights | Unrestricted |
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