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An evaluation of information technology resources and capabilities that influences the customer service process using resource based view theory

Thesis (MBA (Business Management))--University of Stellenbosch, 2010.

Identiferoai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:sun/oai:scholar.sun.ac.za:10019.1/6411
Date12 1900
CreatorsKoster, David
ContributorsButler, Martin J., University of Stellenbosch. Faculty of Economic and Management Sciences. Graduate School of Business.
PublisherStellenbosch : University of Stellenbosch
Source SetsSouth African National ETD Portal
Languageen_ZA
Detected LanguageEnglish
TypeThesis
RightsUniversity of Stellenbosch

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