The retention of skilled employees is crucial for the success of South African organisations.
An understanding of the influence and relationships of employees’ emotional intelligence, job
satisfaction and work engagement on employee turnover intention is necessary. The aim of
the study was to explore the relationships between emotional intelligence, job satisfaction,
work engagement and turnover intentions of employees in selected organisations.
The authors’ applied a cross-sectional survey design. Convenient samples of employees were
drawn from five volunteering organisations in the Durban area of South Africa (N = 274) so
as to ensure a sample size in excess of 200 for the purposes of applying structured equation
modelling. The organisations included two private higher education institutions, a
management consulting/outsourcing company, an information technology company and a
packaging company. They administered the Schutte Emotional Intelligence Scale, the Job
Satisfaction Scale, The Work Engagement Scale and the Turnover Intention Scale.
The effect of emotional intelligence upon the job satisfaction and work engagement of
employees in explaining their turnover intention could not be established. Emotional
intelligence was found to have a significant effect on the work engagement of employees but
not job satisfaction. Job satisfaction had a significant effect on the turnover intention of
employees. / Industrial and Organisational Psychology / M. Com. (Industrial and Organisational Psychology)
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:unisa/oai:uir.unisa.ac.za:10500/20699 |
| Date | 02 1900 |
| Creators | Chauvet, Ian |
| Contributors | Von der Ohe, Hartmut |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Dissertation |
| Format | 1 online resource (viii, 117 leaves) : color illustrations |
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