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You Are on Mute : A study on the impact of the digitalisation of communication on experienced interactions in organisations

This thesis aims to interpret the changed interactions and communication in the workplace due to the Covid-19 pandemic. Due to the massive changes in society and the workplace, it is important to look into this aspect of the pandemic’s consequences. The research question “What impact does the expedited digitalisation of communication, caused by the global pandemic of 2020, have on the experienced interactions in organisational contexts?” allows for easy access into different aspects of the topic by conducting the study relatively broadly. In order to answer the research question, semi-structured interviews with employees, who were working during the pandemic, were held and all necessary data was extracted from these interviews. This data was then interpreted in light of the four principal theoretical topics: Communication, Social Interaction, Work Life and Leadership Relations. Certain similarities, but also paradoxes were discovered in the findings, and therefore discussed through paradoxical lenses. The basic findings concerning the research question are that many changes happened in opposing directions, for example having at the same time more, but also less communication. This double shift applies to almost all findings. To put these findings into practical use, organisations and companies should consider their team’s needs and optimise the working structures between hybrid and on-site in order to get the best possible working results.

Identiferoai:union.ndltd.org:UPSALLA1/oai:DiVA.org:lnu-103778
Date January 2021
CreatorsKnorr, Endimione, Schreml, Christina
PublisherLinnéuniversitetet, Institutionen för organisation och entreprenörskap (OE), Linnéuniversitetet, Institutionen för organisation och entreprenörskap (OE)
Source SetsDiVA Archive at Upsalla University
LanguageEnglish
Detected LanguageEnglish
TypeStudent thesis, info:eu-repo/semantics/bachelorThesis, text
Formatapplication/pdf
Rightsinfo:eu-repo/semantics/openAccess

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