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Job characteristics, emotional labour and work-related flow in an insurance industry call centre / Madelein Visagie

Thesis (M.Comm. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2008.

Identiferoai:union.ndltd.org:NWUBOLOKA1/oai:dspace.nwu.ac.za:10394/2124
Date January 2007
CreatorsVisagie, Madelein
PublisherNorth-West University
Source SetsNorth-West University
Detected LanguageEnglish
TypeThesis

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