Most of prior multilevel studies on trust in inter-organizational relationships place much emphasis on specifying the level of analysis at which trust occurs (i.e. individual, group, or organization level) while overlooking the level of management, which refers to the hierarchical echelons within an organization. In addition, more often than not, the inter-organizational context where trust develops is not specified. Integrating both levels-of-analysis and levels-of-management perspectives, the dissertation investigates the distinctive trust dynamics at two hierarchical echolons, to understand the cross-level interaction between these echelons which leads to the establishment of shared trust in the partner organization and the formation of organization-level trust, and to contemplate the factors that might lead to within-organization trust heterogeneity. The focus on the management level also enables to discern contingencies associated with the trust development process in horizontal alliances as opposed to vertical alliances. Adopting the case stud method, the alliance between KLM and Northwest Airlines is investigated to illustrate key concepts in the developed theoretical framework and to buld a stronger case for future large-scale empirical studies.:CHAPTER 1: INTRODUCTION
1.1. Motivation for the dissertation
1.2. Objectives of the dissertation
1.3. Key contributions of the dissertation
1.4. Structure of the dissertation
CHAPTER 2: THEORETICAL BACKGROUND
2.1 The concept of trust in strategic alliances
2.1.1 Definition of trust
2.1.2 Levels of trust
2.1.3 Trust development in strategic alliances
2.2 Boundary spanning roles in strategic alliances
2.2.1 Nature of boundary spanning roles in strategic alliances
2.2.2 Hierarchical perspective on boundary spanning roles
CHAPTER 3: THEORETICAL FRAMING
3.1 Theoretical model of trust development in strategic alliances
3.1.1 Initiation stage
3.1.2 Negotiation stage
3.1.3 Formation stage
3.1.4 Implementation stage
3.2 Boundary condition of trust development
3.2.1 Interpersonal-level characteristics
3.2.2 Firm-level characteristics
3.2.3 Alliance-level characteristics
3.3 Discussion
3.3.1 Integration of level of analysis and level of management
3.3.2 Within-organization trust homogeneity vs. heterogeneity
3.3.3 Context of analysis: vertical alliances vs. horizontal alliances
CHAPTER 4: ILLUSTRATIVE CASE STUDY
4.1 Objective of the empirical study
4.2 Rationale for case study methodology
4.3 Research Design
4.3.1 Data collection
4.3.2 Data analysis
4.3.3 Validity and reliability of the study
4.4 Results
4.4.1 Alliance background
4.4.2 Impact of corporate-level trust on operating-level trust
4.4.3 Influence of operating-level trust on corporate-level trust
CHAPTER 5: IMPLICATIONS, LIMITATIONS AND CONCLUSION
5.1 Implications of the dissertation
5.2 Limitations of the dissertation
5.3 Conclusion
REFERENCES
APPENDIX
| Identifer | oai:union.ndltd.org:DRESDEN/oai:qucosa:de:qucosa:7732 |
| Date | 24 November 2016 |
| Creators | Nguyen, Linh |
| Contributors | Suchanek, Andreas, Srinivasan, Vasanthi, HHL Leipzig Graduate School of Managament |
| Source Sets | Hochschulschriftenserver (HSSS) der SLUB Dresden |
| Language | English |
| Detected Language | English |
| Type | info:eu-repo/semantics/publishedVersion, doc-type:doctoralThesis, info:eu-repo/semantics/doctoralThesis, doc-type:Text |
| Rights | info:eu-repo/semantics/openAccess |
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