Nowadays ERP system is crucial for management to improve internal process or SOP. The critical roles of ERP system are system user and MIS. This research is to discuss the main factors of MIS professional service quality based on IMP structures affecting user¡¦s satisfaction and behavior intention based on electronic manufacturing industry.
A total 100 questionaries were filled out by system users and 76 were returned effectively. The data analysis goes to the conclusion as below.
1. The three dimensions ¡§social exchange¡¨¡B ¡§cooperation¡¨ and ¡§system quality¡¨ have significant effects on user satisfaction.
2. The two dimensions ¡§social exchange¡¨ and ¡§system quality¡¨ have significant effects on behavioral intention.
The above conclusions are significant to the management as the following aspects.
1. Female user is willing to accept routine and paper work than male user. The satisfaction and behavior intention is also higher than male user.
2. The open and trust attitude between user, MIS and management is crucial to improve ERP system and internal process.
3. System quality and stability is key point for system user.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0215111-140025 |
| Date | 15 February 2011 |
| Creators | Hsu, Chia-Chi |
| Contributors | Iuan-Yuan Lu, Tsuang Kuo, Hsien-Tang Tsai |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0215111-140025 |
| Rights | not_available, Copyright information available at source archive |
Page generated in 0.0019 seconds