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Performance analysis and optimization of inbound call centers /

Techn. Univ., Diss.--Clausthal, 2002. / Auch als: Lecture notes in economics and mathematical systems ; 528.

Identiferoai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/249228692
Date January 2003
CreatorsStolletz, Raik.
Source SetsOCLC
LanguageEnglish
Detected LanguageEnglish

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