This is a research on managerial behaviour and organizational culture. The research focuses on managerial behaviour dimensions of assertiveness and responsiveness, and organizational culture dimension of trust. The elements of assertiveness and responsiveness used in this research are based on the research by Darling and Fischer (1998), and the elements of trust are based on the research by Bijlsma and van de Bunt (2003). Survey questionnaires, sent to respondents through email as well as through the post, are used to determine the existing managerial behaviours and the level of trust in respondents' organisations. Respondents are employees of organisations that are members of the Federation of Malaysian Manufacturers (FMM). Correlations analysis of the responses shows that managerial behaviour of assertiveness is significantly correlated with organisational culture of trust in the organisation, while responsiveness is not significantly correlated. Further analysis shows that the following elements are significantly correlated with trust: thorough, systematic, pragmatic, determined, enthusiastic, outgoing, and persuasive. The results are in line with other studies that indicate that for employees to have trust in the organisation, managers must exhibit both control and supportive behaviours. The implications of the results of the results of the research are discussed in this report. If there is a high level of trust in the organisation, team work will be strong and initiatives can be implemented effectively. If management detects a high level of distrust in the organisation, it should study the managerial behaviours and take actions to institute changes. These actions are outlined in this report. The discussion on the implications of the results and the recommended actions provide practical applications of the results, which renders this research invaluable for managers seriously looking at instilling trust in their organisations. Other issues pertaining to questionnaire survey research are also discussed. These include problems associated with conducting survey through email. These discussions are useful for researchers wishing to conduct survey through email. There is also a discussion on egocentric bias response in questionnaire or interview survey. This refers to the tendency of respondents to put in self-interest when responding to questionnaire on interview survey. The paper ends with recommendations for further research on the subject. / Thesis (DBA(DoctorateofBusinessAdministration))--University of South Australia, 2005.
| Identifer | oai:union.ndltd.org:ADTP/267310 |
| Creators | Khalil, Khairir. |
| Source Sets | Australiasian Digital Theses Program |
| Language | English |
| Detected Language | English |
| Rights | copyright under review |
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