Automation of work processes has become a central aspect of increasing business competitiveness, effectiveness and quality. Robotic Process Automation (RPA) is a new technology that can be used for this. It is a relatively new technology that, through a defined workflow, performs the tasks instead of a person. The RPA technology does not require little integration to interact with multiple systems through the interface, in the same way a person would. Organizations in public sector, like municipalities are today facing increasing challenges and need to change the way they are working, to keep up with the new technologies, and make the most out of scarce resources. Through a qualitative study, we have investigated what barriers and enablers small municipalities have to be ready for when considering RPA implementation. To collect empirical data, we performed nine semi-structured interviews with participants from four small municipalities, which had not implemented RPA yet and with one large municipality who is already using RPA today. The analysis of this study identifies the barriers and enablers in small municipalities that define their digital maturity to implement RPA. These barriers and enablers were categorized in to four themes: digital maturity, digital competence, time and resources and interest and strategic mandate.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:umu-183539 |
| Date | January 2021 |
| Creators | Nilsson, Joakim, Byström, Erik |
| Publisher | Umeå universitet, Institutionen för informatik, Umeå universitet, Institutionen för informatik |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
| Relation | Informatik Student Paper Bachelor (INFSPB) ; 2021.27 |
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