This study focuses on the conflict process in a multi-culture team and discusses those factors which bring the conflict to next stage. In this study, 6 participators in Global MBA program which was formed by National Sun Yat-Sen Univiersity in Taiwan, University Victoria in Canada, and Johannes Kepler University in Austria were interviewed. By using narrative inquiry as research method, the study integrates different perspectives and analyzes factors behind this case.
The result shows that if the interpersonal relationship is based on social-exchange theory, every participator provides one¡¦s good exchange with owned culture, but culture and value differences turn the goodness into misunderstandings. The expectation of one side wasn¡¦t met by the other side. The inefficient social exchange finally became subliminal conflict.
In addition, peer support and mental balance play important roles in the process, and both of them are impacted by culture. The similarity of cultures connects people from different countries and builds up peer support which raises the subliminal conflicts to the surface. The difference of the cultures makes it more difficult to understand other¡¦s kindness. Both sides can¡¦t achieve mental balance, so it moves the conflict process back to previous stage and repeats itself. Finally, the attitude after conflict incident is the key factor to end up the conflict. Positive attitude helps participators to create more cultural understanding and solve the problem. On the contrary, negative attitude comes with rude behavior and brings down the organization.
The study provides the empirical experience of the conflict process and further discussion which can be practiced in the cross-culture management and conflict management in the future.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0730109-034031 |
| Date | 30 July 2009 |
| Creators | Huang, Shu-huei |
| Contributors | Min-Hsin Huang, Stephen D. Tsai, Yue-shan Chang |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0730109-034031 |
| Rights | not_available, Copyright information available at source archive |
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