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Sales to Service: How businesses can incorporate service attributes to drive customer retention.

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Identiferoai:union.ndltd.org:OhioLink/oai:etd.ohiolink.edu:kent1586985932615731
Date24 June 2020
CreatorsTerry, Siera Santos
PublisherKent State University / OhioLINK
Source SetsOhiolink ETDs
LanguageEnglish
Detected LanguageEnglish
Typetext
Sourcehttp://rave.ohiolink.edu/etdc/view?acc_num=kent1586985932615731
Rightsunrestricted, This thesis or dissertation is protected by copyright: some rights reserved. It is licensed for use under a Creative Commons license. Specific terms and permissions are available from this document's record in the OhioLINK ETD Center.

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