The 21st century world of work is characterised by increased global competition, a
relentless drive to cost effective measures, work pressure, highly constrained budgets,
higher levels of unemployment, constant economic fluctuations, political instability as
well as corruption. The general aim of this study was to determine the relationship
between emotional intelligence and occupational stressors amongst firefighters in a
metropolitan municipality. Although there has been some research conducted on stress
amongst firefighters in South Africa, there has been no research on the two constructs
of occupational stress and emotional intelligence of firefighters. The study was done
through a quantitative research method. The sample was selected by using the nonprobability
sample of convenience. The sample was obtained by selecting any seven
(7) of the 21 fire stations randomly. The sample consisted of 150 firefighters who
completed a Biographical Information Questionnaire, Bar-On Emotional Quotient
Inventory (EQ-I 2.0) and the Sources of Work Stress Inventory (SWSI). The
questionnaires were analysed using SPSS, the correlation and multiple linear
regression results indicated that there is a relationship between the two constructs,
emotional intelligence and occupational stress amongst firefighters and that those with
a higher level of emotional intelligence experienced less stress and those who scored
lower on emotional intelligence experienced high levels of stress. / Industrial and Organisational Psychology / M. Com. (Industrial and Organizational Psychology)
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:unisa/oai:uir.unisa.ac.za:10500/26803 |
| Date | 11 1900 |
| Creators | Ngope, Margaret |
| Contributors | Oosthuizen, Rudolf M |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Dissertation |
| Format | 1 online resource (xv, 144 leaves) : illustrations, application/pdf |
Page generated in 0.0019 seconds