INTRODUCTION: Device discontinuance is a widespread problem with assistive technology (AT) and durable medical equipment (DME), affecting approximately one third of people with disabilities who successfully acquire equipment. Consumers’ dissatisfaction with service and device-related factors can directly lead to AT device non-use. Roger’s Diffusion of Innovation Theory provides a foundation for understanding how to address device discontinuance, potentially through follow-up services.
OBJECTIVE: The aim of this doctoral capstone is to discuss the piloting and feasibility of using follow-up outcome measures in an outpatient occupational therapy rehabilitation setting in order to identify and address challenges with equipment discontinuance.
METHODS: A sample of 69 clients receiving equipment recommendations from a specialty AT clinic were contacted. The COPM, ATUFS, and QUEST 2.0 were piloted to measure device use and satisfaction. The feasibility of using these measures within a follow-up protocol for this outpatient practice was then evaluated.
RESULTS: A total of 63% of the sample (N=69) was successfully contacted. The site-specific protocol successfully determined whether these clients had acquired and used their devices, subsequently allowing AT practitioners to provide additional supports for clients who had experienced discontinuance or non-acquisition.
CONCLUSION: Using standardized outcome measures to follow-up with clients in this setting was deemed not feasible secondary to time constraints and difficulty contacting clients. Recommendations for improving follow-up with and without use of standardized measures is discussed. Follow-up encouraged clients to schedule additional appointments, utilize recommended funding resources, or seek out referrals.
| Identifer | oai:union.ndltd.org:bu.edu/oai:open.bu.edu:2144/38143 |
| Date | 29 September 2019 |
| Creators | Primeau, Casey A. |
| Contributors | Cohn, Ellen S. |
| Source Sets | Boston University |
| Language | en_US |
| Detected Language | English |
| Type | Thesis/Dissertation |
| Rights | Attribution 4.0 International, http://creativecommons.org/licenses/by/4.0/ |
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