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Techninės pagalbos vartotojams sistema / System for Users Technical Support

This Master thesis presents a study of computer equipment support services providing company’s business processes, specifics of the ongoing communication between end-users and supporting engineers-consultants and presents review of some information systems designed to automate certain technical support activities. Core aim of this study is to alleviate the daily work of above mentioned consultants when supporting end-users to locate and resolve issues in owned computer equipment. This paper outlines requirements set for software which could be capable to support business processes of a company operating in a computer equipment maintenance industry, describes specially designed technical support system’s architecture as well as its programming and testing results. The presented prototype of an information system might be treated as new step in computer equipment support services enhancement. This prototype might serve as a core for knowledge management system development; it is suitable for use in businesses which are other than the IT equipment support business.

Identiferoai:union.ndltd.org:LABT_ETD/oai:elaba.lt:LT-eLABa-0001:E.02~2007~D_20070111_133103-89823
Date11 January 2007
CreatorsAndriušaitienė, Ramunė
ContributorsRubliauskas, Dalius, Rutkauskienė, Danguolė, Matickas, Jonas Kazimieras, Paradauskas, Bronius, Targamadzė, Aleksandras, Šileikienė, Irma, Kavaliauskas, Kazys, Budnikas, Germanas, Lenkevičius, Antanas, Vilutis, Gytis, Kaunas University of Technology
PublisherLithuanian Academic Libraries Network (LABT), Kaunas University of Technology
Source SetsLithuanian ETD submission system
LanguageLithuanian
Detected LanguageEnglish
TypeMaster thesis
Formatapplication/pdf
Sourcehttp://vddb.library.lt/obj/LT-eLABa-0001:E.02~2007~D_20070111_133103-89823
RightsUnrestricted

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