It exists today a widespread interest for employee satisfaction, much effort are used in companies to achieve job satisfaction within their employees. One theory that has received a great deal of publicity is Hackman & Oldhams Job characteristics model which addresses the question of how companies can provide job satisfaction through organizational change. The foundation of the theory is that five core job characteristics are responsible for creating job satisfaction. The purpose of this paper is to study these characteristics through the employees and their boss and to determine how they believe these characteristics to affect employee satisfaction. The paper focuses on a company located in a branch widely known for low employee satisfaction. Through interviews with both employees and their boss certain discrepancies has emerged. One of these discrepancies concern a job characteristic which in the theory is acknowledged for having a big impact on employee satisfaction, however employees rated this characteristic to be of very little importance for overall employee satisfaction. Another discrepancy was found when the boss was to give his take on how to create employee satisfaction. Both the theory and the employees rated one characteristic to be of high importance for overall employee satisfaction, this view was not shared by the boss which drastically downplayed the importance of that job characteristic on overall employee satisfaction.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:hh-1801 |
| Date | January 2008 |
| Creators | Garpetun, Robert |
| Publisher | Högskolan i Halmstad, Sektionen för ekonomi och teknik (SET), Högskolan i Halmstad/Sektionen för Ekonomi och Teknik (SET) |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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