This dissertation explores the impact of internal management on the performance
of public organizations. This research descends from the management matters research
agenda and uses the Meier/O'Toole model to present the organizational process. I
identify five types of internal management: goal setting, human resource management,
structure (delegation), budgeting and technology (use). Additionally, I identify multiple
indicators of performance: efficiency, outputs, service outcomes, responsiveness and
democratic outcomes. The development of measures of internal management and the use
of multiple performance indicators will allow for the development of a strategic guide for
management.
| Identifer | oai:union.ndltd.org:tamu.edu/oai:repository.tamu.edu:1969.1/ETD-TAMU-2009-08-7163 |
| Date | 2009 August 1900 |
| Creators | Sargent, Stephen A. |
| Contributors | Meier, Kenneth J. |
| Source Sets | Texas A and M University |
| Language | en_US |
| Detected Language | English |
| Type | Book, Thesis, Electronic Dissertation, text |
| Format | application/pdf |
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