企業面臨產業環境及國際化的挑戰，企業必須持續強化競爭優勢，但在企業需要快速累積內部優勢時，組織往往因內部知識傳承產生落差，導致無法有足夠的應變力及執行能力。而中階主管更是組織中承上啟下最重要的階層，但其訓練卻因行業差異性、管理問題與專業的相互交織，使得難度加大，因而造成企業中階主管的斷層嚴重，更使企業的經營更加艱鉅。
面對這樣的問題，司徒達賢教授建議企業可用內部實際個案發展與教學，訓練主管聽、說、想的能力，有利企業內部知識的傳承與中階主管的養成。故本研究以個案研究法、個案公司主管的深度訪談並結合教學方法、知識管理等理論內容，探討企業內部個案教學成功關鍵因素，並發展出企業內部中階主管之個案發展與教學之有效模式。
本研究認為：
一、 企業內部個案發展與教學成功關鍵因素包括：
(一) 高階主管的認同。
(二) 先從簡單的個案開始，再到較複雜的個案。
(三) 授課講師對個案的了解程度。
(四) 學習者的投入。
二、 企業內部中階主管個案發展與教學之有效模式如下：
(一) 先訂出各部門中階主管的必要技能與知識(要達成哪些訓練目的)。
(二) 依照訓練目的，挑選(或撰寫)適合的企業內部個案。
(三) 企業內部個案發展模式：個案雛型發表、個案與教學指引初稿、個案驗
證、個案教學。
(四) 企業內部個案教學模式：先講述基本的專業概念，再結合經典個案進行個
案教學討論。 / Facing the challenges from the dynamic industry environment and globalization, companies need to improve the organizational internal knowledge learning capability to enhance their competitive strength. However, the knowledge transferring and sharing might be ineffective if the middle management team (MMT) can not fully implement the company’s strategy or play the bridging role between top management teams and line staffs due to their busy routine jobs and different professional backgrounds. The ill-training and invalid succession in organizational internal knowledge of MMT makes the companies difficult to operate effectively and efficiently.
To solve the above problem, Prof. Seetoo proposes a method, called “Corporate Internal Case Writing and Teaching”, to overcome the obstacle of the company knowledge sharing and transferring as well as to provide a systemic structure to create and accumulate the company valuable lessons for business practices. This study attempt to explore the key success factor of corporate case teaching for the MMT by conducting case study and in-depth interviews on the basis of knowledge management and case study method.
The major conclusions of my research include:
一、 The key success factors of corporate internal case
writing and teaching:
(一) The recognition and support by top management
team.
(二) From the easier cases to the complex ones.
(三) Fully understanding of the case background by the
facilitators.
(四) Fully preparation and dedication to cases by the
attendances.
二、 The efficient mechanisms for the corporate case
writing and teaching for the middle management team
include:
(一) Identifying the needed knowledge and skills for the
middle management firstly.
(二) Selecting the appropriate case based on the purpose
of training.
(三) Developing the model of case writing: the prototype
of the case, the initial draft of the case and the
teaching note, the verification of the case, and
finally the case teaching.
(四) Developing the model of case teaching: to start
with the introduction to the basic professional
concept, and then proceed with the discussion of
typical cases.
| Identifer | oai:union.ndltd.org:CHENGCHI/G0098932096 |
| Creators | 劉冷紅, Liu , Lung Hung |
| Publisher | 國立政治大學 |
| Source Sets | National Chengchi University Libraries |
| Language | 中文 |
| Detected Language | English |
| Type | text |
| Rights | Copyright © nccu library on behalf of the copyright holders |
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