The growth of e-commerce seems to be unavoidable. E-commerce as a concept brings a lot of upsides, as well as some obstacles that needs innovative solutions to be overcome. E-commerce is directly connected to a larger volume of parcels, mainly to private consumers. These parcels need to be shipped to the customer, which is a growing problem since the pick-up points have restricted physical space, combined with increased requests for home-delivery. There are a few solutions to this problem, one of them are parcel lockers. Parcel lockers are dependent on a convenient location for the best usage. Strategical placements can offer more effective deliveries, a better degree of usage, lower emissions, and better possibilities for a transition to sustainable transport for the customer. However, to accomplish a better network of parcel lockers the companies responsible for these need to cooperate with owners of these locations, and this is where municipalities come into the equation. This study aims to examine the possibilities for cooperation between the corporations who run the parcel-lockers and municipalities. The aim of the cooperation is to achieve a win-win situation in which both parties can experience a mutual gain in their own objectives. This shows to be a complex question where a lot of targets set in the municipality would be negatively affected by parcel lockers in some locations. The municipal perspective can be seen to prefer a more governing role, while the corporate perspective talks more of dynamic and “give-and-take”. However, cooperation is desirable both from the public and the private perspective, and there are a few possible structures and outcomes of this cooperation. The study is based on six semi-structured interviews, of which two officials from Göteborgs stad, one official from Stockholms stad, one representative from Postnord, one from iBoxen and one from Digital Handel.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:kau-91160 |
| Date | January 2022 |
| Creators | Olsson, Filip |
| Publisher | Karlstads universitet, Institutionen för samhälls- och kulturvetenskap (from 2013) |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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