In this paper the author conducts a design case study, to identify problems and possibilities of implementation of a self-service system, named AutoMat, in a traditional supermarket located in a rural area named Ulrika. Service design methods are utilized to identify value creating actions and the user’s perception of the service landscapes for both service systems. The results are presenting an example of a partial adoption of the self-service system in the supermarket, where the supermarket is unmanned the majority of the opening hours and offers the services which cannot be included into the self-service during the manned opening hours in order to maintain the availability and attractivity of the rural area.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:liu-174630 |
| Date | January 2021 |
| Creators | Nilsson, Sofie |
| Publisher | Linköpings universitet, Interaktiva och kognitiva system |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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