Summaries in English, Afrikaans and Zulu / Orientation: Security personnel work in a high risk and consequently high stress
environment. This may negatively affect their wellbeing. Owing to the high crime rate
in South Africa, one of the continuous stressors security personnel experience might
be fearing for their lives. If security personnel fail to use effective coping strategies
they will remain stressed, and this may have a negative impact on them, and their
organisation or community. Challenges such as work stress in the South African
security industry have not been comprehensively researched or documented
(Sibanyoni, 2014). Consequently, no South African questionnaire measuring coping
with stress or a stress management model for dealing with stress in a security
environment, could be found.
Research purpose: The general aim of the research was to develop a valid and
reliable coping questionnaire and stress management model for high stress security
occupations.
Research methodology: A questionnaire development process, as suggested by
scientific literature, was followed. The process entailed (1) determining coping
strategies by means of a literature review, (2) developing the coping questionnaire, (3)
administering the questionnaire to the target population, and (4) statistical analysis.
The stress management model was developed by combining the results of the
confirmatory factor analysis (CFA) and canonical correlation analysis (CCA). The development of the questionnaire was based on a sample of 381 active duty security
personnel working in a high stress security environment in South Africa.
Main findings: The study resulted in the development of a psychometrically sound
39-item questionnaire. The following 12 empirically validated healthy and unhealthy
coping strategies were identified: (1) social support, (2) group cohesion, (3) physical
exercise, (4) relaxation, (5) social media addiction, (6) healthy sleeping habits, (7)
healthy diet, (8) training, (9) humour, (10) religion, (11) avoidance, and (12) denial.
CFA confirmed both the construct and content validity, and composite reliability. The
questionnaire was found to be invariant, and could thus be applied to different groups
in high stress security occupations. A stress management model indicating the
interrelationship between personality and coping was also developed.
Contribution/value-add: The main contribution of this study was the development of
a valid coping questionnaire and stress management model. By identifying the
specific coping strategies, targeted stress management interventions could be
developed. This could contribute to the overall wellness of security personnel working
in high stress occupations, resulting in a healthy organisation and sound relationships
with the community. Security organisations could also use the model during
assessments to identify candidates with personality traits that would lead to healthier
coping strategies, thereby selecting personnel that could better adapt to a security
environment. / Oriëntasie: Sekuriteitspersoneel werk in ’n hoë risiko en gevolglik ’n stresvolle
omgewing. Dit kan hulle welstand negatief beïnvloed. As gevolg van die hoë
misdaadsyfer in Suid-Afrika kan een van die deurlopende stressors wat
sekuriteitspersoneel ervaar ’n vrees vir hulle lewens wees. Indien sekuriteitspersoneel
nie effektiewe streshantering strategieë gebruik nie, kan hulle voortdurend stres ervaar
en dit kan ’n negatiewe impak op hulleself, hulle organisasie of gemeenskap hê.
Uitdagings soos beroepstres in die Suid-Afrikaanse sekuriteitsindustrie is nog nie
deeglik nagevors of gedokumenteer nie (Sibanyoni, 2014). Gevolglik kon daar vir die
sekuriteitsomgewing geen Suid-Afrikaanse vraelys wat streshantering meet of ’n
stresbestuursmodel gevind word nie.
Doel van die navorsing: Die algemene doel van die navorsing was om vir stresvolle
sekuriteitsberoepe ’n geldige en betroubare streshanteringsvraelys en
stresbestuursmodel te ontwikkel.
Navorsingsmetodologie: ’n Vraelys ontwikkelingsproses, soos deur wetenskaplike
literatuur voorgestel, is gevolg. Die proses het die volgende behels: (1) die vasstel
van die streshantering strategieë deur middel van ’n literatuuroorsig, (2) die
ontwikkeling van die streshanteringsvraelys, (3) administrasie van die vraelys aan die
teiken populasie en (4) statistiese analise. Die stresbestuursmodel is ontwikkel deur die resultate van die bevestigende faktoranalise (BFA) en die kanoniese korrelasie
analise te kombineer. Die ontwikkeling van die vraelys is gebaseer op ’n steekproef
van 381 aktiewe diens sekuriteitspersoneel wat in Suid-Afrika in ’n stresvolle
sekuriteitsomgewing werk.
Hoofbevindinge: Die studie het tot ’n psigometries betroubare 39-item vraelys gelei.
Twaalf empiries gestaafde gesonde en ongesonde streshantering strategieë is
geïdentifiseer naamlik: (1) sosiale ondersteuning, (2) groep kohesie, (3) fisiese
oefening, (4) ontspanning, (5) sosiale media verslawing, (6) gesonde slaapgewoontes,
(7) gesonde dieet, (8) opleiding, (9) humor, (10) godsdiens, (11) vermyding en (12)
ontkenning. BFA het die konstruk- en inhoudsgeldigheid so wel as die saamgestelde
betroubaarheid bevestig. Die vraelys is invariant en kan dus op verskillende groepe
in hoë stres sekuriteitsberoepe toegepas word. ’n Stresbestuursmodel wat die
verwantskap tussen persoonlikheid en streshantering aandui is ook ontwikkel.
Bydrae/waardetoevoeging: Die belangrikste bydrae van hierdie studie was die
ontwikkeling van ’n geldige streshanteringsvraelys en stresbestuursmodel. Deur die
spesifieke streshantering strategieë te identifiseer kan gefokusde streshantering
intervensies ontwikkel word. Dit kan tot die algehele welstand van
sekuriteitspersoneel wat in stresvolle beroepe werk bydra en derhalwe ’n gesonde
organisasie en goeie verhoudings met die gemeenskap. Sekuriteitsorganisasies kan
ook tydens keurings die model gebruik om kandidate met persoonlikheidstrekke, wat
tot gesonder streshantering strategieë sal lei, te identifiseer en dus personeel kies wat
beter by ’n sekuriteitsomgewing sal aanpas. / Isimo somqondo: Abasebenzi bezokuphepha basebenza ezindaweni ezinobungozi
obuphakeme nengcindezi ephakeme. Lokhu kungaba nomthelela omubi esimeni
sabo sempilo. Ngenxa yezinga lobugebengu eliphezulu eNingizimu Afrika, okukodwa
okudala ingcindezi ngokuqhubekayo kubasebenzi bezokuphepha ukwesabela
izimpilo zabo. Uma abasebenzi bezokuphepha bengasebenzisi amasu aphumelelayo
okubhekana nalezi zimo, bazohlala benengcindezi futhi lokhu kungaba nomphumela
omubi kubona, enhlanganweni yabo noma emphakathini wabo. Ucwaningo
ngezinselelo ezinjengokucindezeleka emsebenzini ezimbonini zokuphepha lapha
eNingizimu Afrika alwenziwanga futhi akubhaliwe kabanzi ngakho (Sibanyoni, 2014).
Kanjalo, alutholakalanga uhlu lwemibuzo lwaseNingizimu Afrika olungalinganisa
ukuthi abasebenzi bezokuphepha babhekana kanjani nengcindezi kanye
nomlinganiso olawula ingcindezi ukubhekana nengcindezi ezindaweni zezokuphepha.
Inhloso yocwaningo: Inhloso enkulu yocwaningo kwakuwukuqamba uhlu lwemibuzo
oluqinisekile noluthembekile ukubhekana nengcindezi nomlinganiso wokulawula
ingcindezi emisebenzini yezokuphepha enengcindezi ephakeme.
Indlela yokwenza ucwaningo: Isenzo sokuqamba uhlu lwemibuzo njengoba
kuhlongozwa yimibhalo yezesayensi silandelwe kulolu cwaningo. Lesi senzo sibe (1)
nokuthola amasu okubhekana nengcindezi ngokubhekisa emibhalweni ehloliwe, (2) nokuqamba uhlu lwemibuzo ephathelene nokubhekana nengcindezi, (3) nokunikeza
uhlu lwemibuzo kubantu abathintekayo, kanye (4) nokwenza uhlaziyo lwezibalo.
Umlinganiso wokulawula ingcindezi wenziwe ngokuhlanganisa imiphumela
yeConfirmatory Factor Analysis (CFA) neyeCanonical Correlation Analysis (CCA).
Ukuqanjwa kohlu lwemibuzo kweyeme esampuleni labasebenzi bezokuphepha
abangama-381 abamatasa emsebenzini abasebenza ezindaweni ezinengcindezi
ephakeme eNingizimu Afrika.
Okukhulu okutholakele ocwaningweni: Ucwaningo lube nomphumela ekuqanjweni
kohlu lwemibuzo oluqinisekile ngokwesayikhomethri olunemibuzo angama-39.
Kukhonjwe amasu okubhekana nengcindezi ayishumi nambili aqinisekiswe
ngokubukisiswa asesimeni esiphilile nesingaphilile sempilo, okubalwa kuwo, (1)
uxhaso lomphakathi, (2) ukuba ndawonye kweqembu, (3) ukuzivocavoca umzimba,
(4) ukuziphumuza, (5) ukuba yisigqili semithombo yomphakathi, (6) imikhuba emihle
yokulala, (7) uqeqesho, (8) amahlaya, (10) inkolo, (11) ukuxwaya, kanye (12) nokwala.
ICFA iqinisekise ukuba neqiniso kombono nokuqukethwe, kanye nokwethembeka
okuxubile. Kutholakele ukuthi uhlu lwemibuzo aluguquki futhi lungasetshenziswa
emaqenjini ehlukene emisebenzini yezokuphepha anengcindezi ephakeme.
Kuthuthukiswe nomlinganiso olawula ingcindezi okhombisa ubudlelwano phakathi
komuntu isibili nokubhekana nengcindezi.
Umnikelo: Umnikelo omkhulu walolu cwaningo kube ukuqamba uhlu lwemibuzo
oluqinisekile ukubhekana nengcindezi kanye nomlinganiso wokulawula ingcindezi.
Ngokukhomba amasu aqondene nokubhekana nengcindezi, kungathuthukiswa
izindlela ezihlosiwe zokulawula ingcindezi. Lokhu kunganikela esimeni esihle sempilo
yabasebenzi bezokuphepha abasebenza imisebenzi enengcindezi ephakeme,
okuzoholela enhlanganweni esesimeni esihle nasebudlelwaneni obuhle nomphakathi.
Izinhlangano zezokuphepha nazo zingawusebenzisa lomlinganiso ngesikhathi
sokuhlola ukubona abafundi abanezici ezinomthelela omuhle, kumasu abhekana
nengcindezi asesimeni esihle, ezizobenza bakhethe abasebenzi abazongena kahle
ezindaweni zokuphepha. / Industrial and Organisational Psychology / D. Phil. (Industrial and Organisational Psychology)
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:unisa/oai:uir.unisa.ac.za:10500/26852 |
| Date | 03 1900 |
| Creators | Schoeman, Petrus Gerhardus |
| Contributors | Martins, Nico |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | Unknown |
| Type | Thesis |
| Format | 1 online resource (xxix, 335 leaves) : illustrations, application/pdf |
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