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How to Say I'm Sorry: A Study of the Veterans Administration Hospital Association's Apology and Disclosure Program

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Identiferoai:union.ndltd.org:OhioLink/oai:etd.ohiolink.edu:ohiou1209039528
Date18 July 2008
CreatorsCarmack, Heather J.
PublisherOhio University / OhioLINK
Source SetsOhiolink ETDs
LanguageEnglish
Detected LanguageEnglish
Typetext
Sourcehttp://rave.ohiolink.edu/etdc/view?acc_num=ohiou1209039528
Rightsunrestricted, This thesis or dissertation is protected by copyright: all rights reserved. It may not be copied or redistributed beyond the terms of applicable copyright laws.

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