Increasing collection of user data in society raises issues of trust. How much information are we really prepared to share and what makes some services better than others in trustbuilding? Trust has been identified as necessary in vulnerable situations where risk is present, and many studies have highlighted the importance of trust on the web. For companies and organizations that collect sensitive user data, it becomes particularly important to build trust with their users. Mobile devices have characteristics that create both opportunities and challenges for user experience design. This study intends to find out how these influence design work from a trust perspective, and finally, how to build trust on mobile devices. Through qualitative interviews, the study has examined experiences of design work where sensitive user data has been involved. The results of the study show five themes, all of which are essential for building trust on mobile devices.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:umu-147989 |
| Date | January 2018 |
| Creators | Berggren, Sofia |
| Publisher | Umeå universitet, Institutionen för informatik |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
| Relation | Informatik Student Paper Bachelor (INFSPB) ; 2018.14 |
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