The environment in which medical practitioners in South Africa and elsewhere in the world
currently function demands more of them than did any previous period. Medical practitioners
have to cope with the demands that arise from fulfilling various roles - often with limited
resources. Tracking and addressing their effectiveness in coping with new demands and
stimulating their growth in areas that could possibly impact on individual well-being and
organisational efficiency and effectiveness are therefore crucial. Burnout and engagement of
medical practitioners are specific focus areas for research and intervention in this regard. The
objectives of this study were to conceptualise burnout and engagement from the literature and
to determine the association between job stress, burnout and engagement.
A survey design was used to reach the research objectives. The specific design is the cross-sectional
design, whereby a sample of medical practitioners was drawn from a population at
one time. An accidental sample (n = 68) was taken from medical practitioners in South
Africa. Three questionnaires were used in this study, namely the Maslach Burnout Inventory
- Human Services Survey (MBI-HSS), the Utrecht Work Engagement Scale (UWES) and the
Job Stress Indicator (JSS). Descriptive and multivariate statistics were used to analyse the
data. Effect sizes were used to determine the significance of findings.
The results showed that there is a correlation between vigour and personal accomplishment.
The medical practitioners tested proved to be absorbed in their work and have high levels of
vigour. It shows that stress because of a lack of resources and high job demands leads to
emotional exhaustion. Medical practitioners who do not have relevant resources seem to
become negative, callous and cynical. It also concluded that if medical practitioners do not
have relevant resources and high job demands, the results can be lower energy levels and a
lack of enthusiasm, inspiration and pride in their work. There was a practically significant
relationship between burnout and engagement.
Recommendations for future research are made. / Thesis (M.Com. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2004.
| Identifer | oai:union.ndltd.org:NWUBOLOKA1/oai:dspace.nwu.ac.za:10394/280 |
| Date | January 2003 |
| Creators | De Jager, Heleen |
| Publisher | North-West University |
| Source Sets | North-West University |
| Detected Language | English |
| Type | Thesis |
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