Thesis (MBA)--Stellenbosch University, 2001. / This study represents an evaluation of the outcome of implementing the 20 Keys
programme in organisations in Japan, Europe and South Africa. The 20 Keys
Programme claims to be an Organisational Development (OD) Programme and the
study firstly explores the underlying characteristics of an OD programme. Specific
attention is given concerning the underlying values, the features and interventions of
OD.
Because Learning and Knowledge Management form such a critical role in OD the
characteristics and features of a "Learning Organisation" and Knowledge
Management are covered.
The 20 Keys programme has been developed to deliver on the strategy of an
organisation. The characteristics and aims of The Programme are thus presented as
well as a critical evaluation of whether The Programme's features and characteristics
corresponds with that of OD and whether it has features that indicate that it is
develop as such to deliver on the strategy. It is concluded that The Programme's
features and characteristics do support that of an OD programme.
The 20 Keys Programme is a tool to deliver on the strategy of an organisation as is
supported by reports from organisations that implemented The Programme in Japan,
Europe and South Africa. The organisations did show some significant results in
terms of productivity improvements, reducing defects and reducing work-in-process
in line with improvements with their benchmark score.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:sun/oai:scholar.sun.ac.za:10019.1/52107 |
| Date | 12 1900 |
| Creators | Dippenaar, Jacobus Christiaan |
| Contributors | Denton, M., Stellenbosch University. Faculty of Economic & Management Sciences. Graduate School of Business. |
| Publisher | Stellenbosch : Stellenbosch University |
| Source Sets | South African National ETD Portal |
| Language | en_ZA |
| Detected Language | English |
| Type | Thesis |
| Format | 104 p. : ill. |
| Rights | Stellenbosch University |
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