SUMMARY
Management of Public Health
PATIENTS‘ SATISFACTION WITH IN-PATIENT HEALTH CARE SERVICES IN TAURAGĖ COUNTY HOSPITAL
Saulius Jančys
Supervisor Jurgita Vladičkienė, Department of Social Medicine.
Faculty of Public Health, Kaunas University of Medicine. - Kaunas, 2005.- P.53
Aim of the study. To evaluate patients’ satisfaction with in-patient health care services.
Methods. 20 questions anonymous questionnaire have been used in the study. 179 patients aged 18 and older have been surveyed. Statistic data analysis has been made, using SPSS 10.0 version.
Results. Response rate of the surveyed patients was 85%. 70.4% of the participants were woman aged 18 and older. Most of the respondents had basic (40.8%) and secondary (29.6%) education. 82% of the patients were informed about their treatment, results of investigations and diagnose by medical personnel and 93.3% were interested in such information. More than one third of the patients (35.6%) assumed that responsibility for the treatment lies on doctor, and 5.6% maintained that patient is responsible for the treatment. 83.8% of the respondents trust in their doctors’ completely. 68% of the patients suggests that only doctor make decision on his treatment. Communication of staff members was acceptable for 97.2% of the patients. 88.3% of the patients were satisfied with in-patient health care services. 33.5% of the respondents evaluated health care services as very good, 59.2% - as good. 90.5% of the respondents would... [to full text]
| Identifer | oai:union.ndltd.org:LABT_ETD/oai:elaba.lt:LT-eLABa-0001:E.02~2005~D_20050622_092243-95287 |
| Date | 22 June 2005 |
| Creators | Jančys, Saulius |
| Contributors | Raškevičienė, Rita, Petrauskienė, Jadvyga, Misevičienė, Irena, Bučiūnienė, Ilona, Gendvilis, Stasys, Bagdonas, Eugenijus, Kalėdienė, Ramunė, Starkuvienė, Skirmantė, Kaunas University of Medicine |
| Publisher | Lithuanian Academic Libraries Network (LABT), Kaunas University of Medicine |
| Source Sets | Lithuanian ETD submission system |
| Language | Lithuanian |
| Detected Language | English |
| Type | Master thesis |
| Format | application/pdf |
| Source | http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2005~D_20050622_092243-95287 |
| Rights | Unrestricted |
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