The primary objective of this research was to determine the sources of tension
during assessment processes and what could be done to improve employee
performance in the Tshwane West District Office of the Gauteng Department of
Education. In order to achieve the stated objective of the research, a sequential,
explanatory, mixed method was employed in this research.
The findings of the research reflected the sources of tension during the assessment
process as a result of the lack of training on the part of managers on how to manage
tension during the process. Managers are overburdened with work and they cannot
cope with the number of employees under their supervision. This negatively affects
the manner in which they conduct the assessments. Work balance and a distribution
of tasks would assist in this regard. In addition, employees perceive the process as
unfair and biased. Therefore, they have developed a negative attitude toward the
system.
To address the above challenges, this research proposes that managers involved in
the performance management process should undergo training to equip them with
skills to manage tension during assessments. An employee wellness programme
should be made available to assist employees who are stressed about strained
relations between them and their managers. A human resource representative could
also be invited to sit in during performance reviews as a way of ensuring fairness
and objectivity. It is also critical for managers to ensure that they are approachable to
their own subordinates so that they have the opportunity to raise their concerns. / Public Administration and Management / M. (Public Administration)
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:unisa/oai:uir.unisa.ac.za:10500/27109 |
| Date | 11 1900 |
| Creators | Maotshe, Margaret |
| Contributors | Motsoeneng, Ramokhojoane Paul |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Dissertation |
| Format | 1 online resource (x, 112 leaves), application/pdf |
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