nÃo hà / A presente pesquisa teve o objetivo de avaliar a satisfaÃÃo dos usuÃrios de um ambulatÃrio hospitalar que atende, entre outros, aos servidores da Universidade Federal do CearÃ. O setor denominado de AmbulatÃrio do Servidor funciona nas dependÃncias do Hospital UniversitÃrio WÃlter CantÃdio e os pacientes sÃo atendidos atravÃs do Sistema Ãnico de SaÃde. O estudo teve uma abordagem predominantemente qualitativa apesar de ter utilizado tambÃm a abordagem quantitativa para que os objetivos propostos fossem alcanÃados. A pesquisa trabalhou com uma amostra de 158 servidores usuÃrios do ambulatÃrio que responderam a questÃes sobre dados sÃcio-demogrÃficos. TambÃm foi feito um recorte na amostra de maneira aleatÃrio para que fosse aplicada uma entrevista cujas respostas serviram de subsÃdio na formulaÃÃo do resultado final da pesquisa. Considerando que os programas de atenÃÃo em saÃde carecem de processos avaliativos que possibilitem a reflexÃo dos pontos a serem revisados e que a avaliaÃÃo da satisfaÃÃo do usuÃrio representa uma forma de adequar o atendimento, o presente estudo possibilitou a constataÃÃo de uma realidade que acontece no AmbulatÃrio do Servidor.
Os resultados apontaram para a constataÃÃo de que a maioria dos usuÃrios està satisfeita com o atendimento, ressaltando, porÃm algumas reivindicaÃÃes feitas que, se atendidas, contribuirÃo para um melhor atendimento ou para a minimizaÃÃo dos problemas do setor estudado, apontados pelos pesquisados. / The present research had the objective of evaluate the satisfaction degree of
the users of an hospital ambulatory clinic that attends, between others, to the
functionaries of the Federal University of the Cearà The sector named of
Servantâs Ambulatory it is located in the dependences of the Walter CantÃdio
Academic Hospital and the clients are attended through the Unique System of
Health. The study had a predominantly qualitative approach despite of to have
utilized also the quantitative approach for that the objectives proposed went
achieved. To research worked with a sample of 158 functionaries users of the
ambulatory clinic that answered questions about date social demographic. Also
it was deed a cutting in the sample of random way for that went applied an
interview whose answers served of subsidy in the formulation of the final result
of the research. For the application of the interview did not itself size up
previously the number of researched that should answer her. It utilized itself the
beginning of the saturation. air the application of the interview did not itself size
up previously the number of researched that should answer her. It utilized itself
the beginning of the saturation. Considering that the programs of attention in
health need process of evaluation that enable the reflection of the points it will
be overhauled and that the evaluation of the satisfaction of the user represents
a form of adapt the service, the present study enabled the knowledge of a
reality that happens in the Servant`s Ambulatory. The results aimed for the
verification of that the majority of the users is satisfied with the service,
detaching, but some claims made that, if attended, will contribute for a better
service or for the reduction of the problems of the sector studied, aimed by them
researched.
| Identifer | oai:union.ndltd.org:IBICT/oai:www.teses.ufc.br:3245 |
| Date | 26 November 2009 |
| Creators | Antonio Celio de Aguiar |
| Contributors | Maria de FÃtima de Souza, Wagner Bandeira Andriola, Sande Maria Gurgel D'Avila |
| Publisher | Universidade Federal do CearÃ, Programa de PÃs-GraduaÃÃo em PolÃticas PÃblicas e GestÃo da EducaÃÃo Superior, UFC, BR |
| Source Sets | IBICT Brazilian ETDs |
| Language | Portuguese |
| Detected Language | English |
| Type | info:eu-repo/semantics/publishedVersion, info:eu-repo/semantics/masterThesis |
| Format | application/pdf |
| Source | reponame:Biblioteca Digital de Teses e Dissertações da UFC, instname:Universidade Federal do Ceará, instacron:UFC |
| Rights | info:eu-repo/semantics/openAccess |
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