The Swedish School of Textiles is an international resource centre with more than onethousand students. The Institution did not only grow massively in many last years, but hadalso grown in an uncoordinated way.Some staffs now do the same tasks; therefore it wastes a lot of time for discussion whichjob has already been done or who should do which job. In addition, the organization hasthe functional design with responsibilities for some tasks of each staff, therefore if somestaff gets ill, his or her tasks are still undone. Everything is focused on one customer (thestudents) but more customers have to be considered.The Theoretical frame work are ISO 9001:2000 a Quality Management System that isbased on processes and process mapping.In order to achieve process mapping, several Quality Management tools have to be used astree diagram, affinity diagram, and interviews.The process mapping is suitable for visualization the administration’s current work flowand clearly definition the interfaces of working of the administration staffs.The results are process mapping of the main processes and one level down in the subprocesses.Consequently, the thesis would help the administration department for clearlydefining their processes, including suggestion of continuous improvement as beingpresented in the suggestion part. / Uppsatsnivå: D
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:hb-18886 |
| Date | January 2008 |
| Creators | Parnchai, Wallapa, Sereinig, Günther |
| Publisher | Högskolan i Borås, Institutionen Ingenjörshögskolan, Högskolan i Borås, Institutionen Ingenjörshögskolan, University of Borås/School of Engineering |
| Source Sets | DiVA Archive at Upsalla University |
| Language | English |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
| Relation | Magisteruppsats, |
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