Balanced scorecard as a strategic management tool development of balanced scorecard in a retail jewellery company.

Description

by Chow Yue-Hin, Terence, Xie Ming-An. / Thesis (M.B.A.)--Chinese University of Hong Kong, 2003. / Includes bibliographical references (leaves 65-66). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / LIST OF ILLUSTRATIONS AND TABLES --- p.v / Chapter / Chapter I --- INTRODUCTION --- p.1 / Chapter II --- BALANCED SCORECARD --- p.3 / Origin of Balanced Scorecard --- p.3 / What is Balanced Scorecard? --- p.5 / Four Perspectives of Balanced Scorecard --- p.4 / Strategy and Balanced Scorecard --- p.8 / Balanced Scorecard and traditional management --- p.11 / Chapter III --- DEVELOPING A BALANCED SCORECARD - GETTING STARTED --- p.14 / Preparation Tasks --- p.14 / Balanced Scorecard Team --- p.15 / Chapter IV --- PRESENT SITUATION IN THE RETAIL JEWELLERY INDUSTRY --- p.18 / Hong Kong Retail Jewellery Industry --- p.18 / Changes in the External environment --- p.19 / Company Background --- p.21 / Chapter V --- COMMENCEMENT OF BSC --- p.24 / Beginning Stage --- p.24 / Meetings --- p.27 / First Meeting --- p.28 / Second Meeting --- p.29 / Third Meeting --- p.30 / Fourth Meeting --- p.31 / Interviews --- p.32 / Executive Questionnaire --- p.34 / Finalizing Measures --- p.36 / Chapter VI --- CONCLUSION --- p.38 / Limitations of Balanced Scorecard Program --- p.38 / Chapter VII --- ACTION PLANS AND FUTURE OUTLOOK --- p.42 / Setting up Targets/Initiatives --- p.42 / Prioritizing different measures/initiatives --- p.43 / Creating a Balanced Scorecard Measure Dictionary --- p.43 / Feedback from employees --- p.44 / APPENDIX AND FIGURES --- p.46 / BIBLIOGRAPHY --- p.65

Links & Downloads

1. cuhk:324124
2. http://library.cuhk.edu.hk/record=b5891392
3. http://repository.lib.cuhk.edu.hk/en/item/cuhk-324124

Tags

Jewelry trade--Management

Jewelry trade--Management

Strategic planning

Performance--Measurement

Industrial productivity--Measurement

Additional Fields

Identifer	oai:union.ndltd.org:cuhk.edu.hk/oai:cuhk-dr:cuhk_324124
Date	January 2003
Contributors	Chow, Yue-Hin., Xie, Mingan., Chinese University of Hong Kong Graduate School. Division of Business Administration.
Source Sets	The Chinese University of Hong Kong
Language	English
Detected Language	English
Type	Text, bibliography
Format	print, v, 66 leaves : ill. ; 30 cm.
Coverage	China, Hong Kong
Rights	Use of this resource is governed by the terms and conditions of the Creative Commons “Attribution-NonCommercial-NoDerivatives 4.0 International” License (http://creativecommons.org/licenses/by-nc-nd/4.0/)