This thesis investigates ego-involvement, a measure focused around the customer satisfaction and service quality assessement concept. It questions whether or not it has the potential to be a better predictor of leisure participation and leisure satisfaction than the measures of service quality that dominate leisure service assessment at present.
| Identifer | oai:union.ndltd.org:ADTP/202040 |
| Date | January 2005 |
| Creators | Murray, Duncan |
| Source Sets | Australiasian Digital Theses Program |
| Language | EN-AUS |
| Detected Language | English |
| Rights | Copyright Duncan, Murray 2005 |
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