Automation of work processes has become an important part of increasing business competitiveness, efficiency and quality. One type of technology used for this is Robotic Process Automation (RPA). It is a relatively new technology that, through a defined workflow, performs the tasks instead of a human being. The technology does not require integration but interacts with systems through the interface, just as a person would. Existing research has focused on the potential of RPA and not as thoroughly on challenges that can relate to the implementation of the technology. Therefore, the purpose of this analysis regards the identification of possible challenges relating to RPA, their nature and when they may occur. To collect empirical data, four semi-structured interviews with participants in a previous RPA-project were conducted, as well as observations of a consulting company presenting its RPA product for a potential client and trying to identify potential workflows to automate at a workshop with customers. This consulting company has recently made an investment to provide RPA as a product and believes that it has great potential but has come to the realization that there are challenges surrounding the implementation of the technology. The result of this study could identify a number of challenges that existing research indicated before. These challenges related to organizational change of business, technical implementation, and competence. In addition to that, another challenge could be identified regarding profitability. Finally, the result suggests that clear communication in the various implementation phases makes it beneficial to avoid these challenges and the negative impact they may have on the RPA-project and its result.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:umu-159514 |
| Date | January 2019 |
| Creators | Fredriksson, Desireé, Reuterwall, Malin |
| Publisher | Umeå universitet, Institutionen för informatik, Umeå universitet, Institutionen för informatik |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
| Relation | Informatik Student Paper Bachelor (INFSPB) ; 2019.18 |
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