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Previous issue date: 2007-08-27 / The management of the Quality of Work Life (QWL) comes to gaining importance in the
scope of the organizations and spaces in the academic and enterprise quarrels. The aim of this
present study was to search the perception on QWL of the employees admitted after-1998 of a
mixed capital company, called here for the name-fancy Banco da Pra?a. To identify to the
perception and the level of satisfaction in relation to the subject, this research locates, of the
theoretical origin, point of view of the quality of work life in the administrative theories and
presents its diversity of concepts and models of QWL. The used methodology was a case
study with application of questionnaire structuralized from the major conceptual categories or
criteria relating to QWL proposed by Walton (1973). The population reference of the study
had been the employees crowded in nine located bank agencies in cities that are part of two
micro regions of the state of Rio de Janeiro. The sample was composed for 58 employees,
representing 84% (eighty and four percent) of the searched universe. To the end of the study,
in a general way, it was observed a favorable perception of the employees about the Quality
of Work Life in the searched company. The results disclose in them that, of the strong points
can especially detach in the criterion Social Integration in the Work Organization the
indicating Interpersonal Relationship, and in the criterion Social Relevance of Work Life, the
indicating Image of the Company. Already the pointers that deserve better attention are
related with the criteria of the Adequate and Fair Compensation, specifically in the question
of the Fair and Reasonable Pay, and also in the criterion Safe and Healthy Working
Conditions, especially in the questions of Reasonable Hours of Working, Job Demands and
Level of Stress at Work. / A gest?o da Qualidade de Vida no Trabalho (QVT) vem ganhando import?ncia no ?mbito das
organiza??es e espa?os nas discuss?es acad?micas e empresariais. O presente trabalho teve
como objetivo pesquisar qual a percep??o sobre a QVT dos funcion?rios admitidos p?s-1998,
de uma sociedade de economia mista denominada aqui pelo nome-fantasia Banco da Pra?a.
Para identificar a percep??o e o grau de satisfa??o em rela??o ao tema, esta pesquisa
posiciona, do ponto de vista te?rico, as origens da qualidade de vida no trabalho nas teorias
administrativas e apresenta sua diversidade de conceitos e modelos de QVT. A metodologia
utilizada foi um estudo de caso com aplica??o de question?rio estruturado a partir dos
crit?rios e indicadores propostos no modelo de Walton (1973). A popula??o refer?ncia do
estudo foram os funcion?rios lotados em nove ag?ncias banc?rias localizadas em cidades que
fazem parte de duas microrregi?es do estado do Rio de Janeiro. A amostra foi composta por
58 funcion?rios, representando 84% (oitenta e quatro por cento) do universo pesquisado. Ao
fim do estudo, de um modo geral, observou-se que existe uma percep??o favor?vel dos
funcion?rios quanto a Qualidade de Vida no Trabalho na empresa pesquisada. Os resultados
revelam que, dos pontos fortes pode-se destacar no crit?rio Integra??o Social na Organiza??o
especialmente o indicador Relacionamento, e no crit?rio Relev?ncia Social da Vida no
Trabalho, o indicador Imagem da Institui??o. J? os indicadores que merecem melhor aten??o
est?o relacionados com os crit?rios da Compensa??o Justa e Adequada, especificamente na
quest?o da Remunera??o Adequada, e tamb?m no crit?rio Condi??es de Trabalho,
especialmente nas quest?es da Jornada de Trabalho, Carga de Trabalho e Estresse.
| Identifer | oai:union.ndltd.org:IBICT/oai:localhost:tede/961 |
| Date | 27 August 2007 |
| Creators | Coelho, Denys |
| Contributors | Boas, Ana Alice Vilas |
| Publisher | Universidade Federal Rural do Rio de Janeiro, Curso de P?s-Gradua??o em Gest?o e Estrat?gia em Neg?cios, UFRRJ, Brasil, Ci?ncias Sociais Aplicadas |
| Source Sets | IBICT Brazilian ETDs |
| Language | Portuguese |
| Detected Language | English |
| Type | info:eu-repo/semantics/publishedVersion, info:eu-repo/semantics/masterThesis |
| Format | application/pdf |
| Source | reponame:Biblioteca Digital de Teses e Dissertações da UFRRJ, instname:Universidade Federal Rural do Rio de Janeiro, instacron:UFRRJ |
| Rights | info:eu-repo/semantics/openAccess |
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