Purpose: The purpose of this study is to investigate how sustainability can be used in social media marketing to create trust and commitment in B2B relationships with all stakeholders. Method: Multiple case study with an abductive approach, data collection through nine semi-structured interviews and several sources of secondary data. Conclusion: Sustainability in SMM is used to create a better brand image and contributes to finding new business partners while also improving existing relationships with various stakeholders. However, in a B2B context, the offline activities of physical meetings are still of high importance for creating trust and commitment.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:mdh-62633 |
| Date | January 2023 |
| Creators | Nordström Käll, Alexander, Nyman, Jonas |
| Publisher | Mälardalens universitet, Akademin för ekonomi, samhälle och teknik |
| Source Sets | DiVA Archive at Upsalla University |
| Language | English |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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