Many organizations are planning and developing information systems specifically to facilitate and manage knowledge activities. Such systems are referred to as Knowledge Management Systems (KMSs). How to successfully implement KMS is an important issue that has attracted the interest of many pundits. However, KMSs are just beginning to appear in organizations. There is a general scarcity of models and frameworks available for evaluating and guiding KMS success. This study proposes a model for measuring KMS success. An empirical study was conducted to collect data. This data was empirically used to test the proposed research model. This model is derived through an analysis of current practice and outcomes of knowledge management and an intensive review of information system success literature. Five variables, system quality, knowledge/ information quality, valuation of KMS benefits, user satisfaction, and system use, are proposed as dependent variables to evaluate KMS success and their interrelationships are defined and discussed.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0729104-120703 |
| Date | 29 July 2004 |
| Creators | Wang, Yu-Min |
| Contributors | Jen-Her Wu, Yi-Min Tu, Michael T. Tang, Shu-Chu Liu, Iuan-Yuan Lu |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0729104-120703 |
| Rights | campus_withheld, Copyright information available at source archive |
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