Assessment of Civil Servants¡¦ Satisfaction with Electronic Official Document Exchange System: The Case of Kaohsiung City Government
Abstract
This study aims to understand the assessment from Kaohsiung city government civil servants to the performance of Electronic Official Document Exchange System, probing key factors which affect the executing of electronic official document. It will serves as further validation of the impact from executing of Electronic Official Document Exchange System on Administrative Efficiency. This study used the methods of quantitative for survey, and qualitative research for comprehension. 254 organizations and schools of Kaohsiung City Government were the research targets, namely comparing the variables of E-policy, information system software and hardware and E-efficiency. 254 questionnaires were sent out and all were returned, although 230 questionnaires were valid and 24 were invalid. The response rate was 90.55%. Valid responses were collated and analyzed using statistical evaluating software systems of SPSS and AMOS, testing the relationships between different variables. Several findings can be reported as follows:
1¡BThe results of assessing the key factors, such as E-policy, Information system software and hardware and E-efficiency, which affect the performance of the Electronic Official Document Exchange System, are beyond the medium level. The assessment was conducted by questionnaires completed by Kaohsiung city government civil servants. Kaohsiung city government civil servants are satisfied with the performance of the Electronic Official Document Exchange System.
2¡BThe key factors affecting the executing of electronic official document system are as
follows:
(1)E-policy aspect
There are two factors including decision-makers focusing much attention on and completing work plans.
(2)Information system software and hardware aspect
There are four factors including the operating stability, accuracy, security and ease of use of information system facilities.
(3)E-efficiency aspect
Only the Administrative Efficiency aspect.
3¡BThe impact on Administrative Efficiency coming from executing the electronic
document system is as follows¡G
(1)Due to the different characteristics of organizations and schools of Kaohsiung City Government, it brings about significant discrepancies between variables of E-policy, information software systems and E-efficiency for checking the executing efficiency of pushing forward the executing of electronic official documents.
(2)There is positive impact between E-policy and Information system software and
hardware.
(3)There is positive impact between E-policy and E-efficiency.
(4)There is positive impact between Information system software and hardware and E-efficiency.
Keywords: Electronic Official Document Exchange System¡BE-policy¡BE-efficiency Information system software and hardware¡BAdministrative Efficiency¡BOrganization Characteristics
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0606107-134540 |
| Date | 06 June 2007 |
| Creators | Jiao, Hou-Yan |
| Contributors | Ye Yi Zhang, Zhan Qian Long, Zhang Qi Lu |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0606107-134540 |
| Rights | not_available, Copyright information available at source archive |
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