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Previous issue date: 2006-01-24 / This study has been carried out in NTC (N?cleo de T?nis City Barra) which is a Tennis Academy whose aim is to provide classes and tennis court rental. It is an organization which consists of an internal staff and one outsourced, working in three shifts. It is situated in Recreio dos Bandeirantes, inside the Novo Rio Country Clube premises. The aim of this research was to show that event promotion in this Academy was the best sport marketing strategy in NTC. This represented one of the most effective means of accumulation of resources as well as a way of establishing the relationship with its target group for this kind of sport business. It was necessary to set up a partnership with an outsourced staff which organizes annual tennis events which are called Circuito de T?nis NTC. It consists of three annual phases and one master at the end of the year. Quantitative as well as qualitative methods were used, based on questionnaire including closed questions, open questions with strong points and actions to be enhanced which enabled a better assessment concerning the NTC performance. Additionally, the following items were analyzed: NTC marketing project, advertisement panel, settlement of account, photo portfolio and flights of the categories of the 1st Tennis Circuit NTC 2005. The answers to the questions in the questionnaire showed that the efficiency and effectiveness of the event management process as the best strategy for the institutional development and business sustainability resulted from the members?s and non-members?s high participation index. Concerning the organization of the events, the high satisfaction index shown by the members confirms that the events are well organized, which denotes that the management of the event organization is another strong point of the advertising process carried out in the Academy. Regarding the means of releasing information used in the promotion and advertising of the events, the ones which represented the best effectiveness were the posters. Other means of publicizing such as internal periodicals, site of the club and mailing list could have been better used and, consequently, increase the efficency and effectiveness of the actions taken to promote the events. One of the main reasons for the success of the events was the award. The strategy used in the promotion of the events by the Academy has shown an efficient marketing tool and, above all in the institutional field. The promotion of events has been successfully used as a sales strategy, new client acquisition, relationship retention and creation of an existing captive customer base. Thus, the case studied The Tennis Adademy NTC presented in this work, enabled the identification of the practice of event promotion as an efficient marketing strategy which provided NTC with support for the publicity of its brand name, financial and economic leverage effect and relationship reinforcement for its variety of clients. So, there is evidence of the main hypothesis of this dissertation, focused by means of its specific secondary objectives. / Este trabalho foi realizado na NTC (N?cleo de T?nis City Barra), uma Academia de T?nis voltada para aulas e aluguel de quadras de t?nis, sendo uma organiza??o com p?blico interno contratado e terceirizado, localizada no Recreio dos Bandeirantes, dentro do Novo Rio Country Clube. A proposta dessa pesquisa foi demonstrar que a promo??o de eventos na Academia, foi a melhor estrat?gia de marketing esportivo na NTC. Para tanto, foi realizada uma parceria com uma equipe terceirizada, que organiza eventos anuais voltados para o t?nis, denominado Circuito de T?nis NTC, que engloba tr?s etapas anuais e um master no final do ano. Foram utilizados m?todos quantitativos e qualitativos, fundamentados em um question?rio, com perguntas fechadas, perguntas em escala e uma pergunta em aberto, com pontos fortes e oportunidades de melhoria, que possibilitaram uma melhor avalia??o quanto ao desempenho da NTC. Adicionalmente foram analisados: o projeto de marketing da NTC, o cartaz de divulga??o, a presta??o de contas, o portfolio de fotos e chaves das categorias da 1? Etapa do Circuito de T?nis NTC 2005. As respostas ?s quest?es do question?rio mostraram que o elevado ?ndice de participa??o de s?cios e n?o s?cio nos eventos demonstra a efici?ncia e efic?cia do processo de gest?o de eventos como melhor estrat?gia para o desenvolvimento institucional e a sustentabilidade do neg?cio. Quanto ? organiza??o dos eventos, o alto ?ndice de satisfa??o mostrada pelos s?cios confirma que os eventos s?o bem organizados, o que mostra que a gest?o de organiza??o dos eventos ? um outro ponto forte do processo promocional realizado na Academia.. Quanto aos meios de divulga??o utilizados na promo??o e divulga??o dos eventos, os de maior efic?cia s?o os cartazes. Outros meios de divulga??o, tais como: peri?dicos internos, site do clube, mala-direta, poderiam ser melhor utilizados e, assim, aumentar a efici?ncia e efic?cia das a??es de divulga??o dos eventos. Um dos principais fatores de sucesso dos eventos, foi a premia??o. A estrat?gia de promo??o de eventos utilizada pela Academia tem-se revelado um eficiente instrumento de marketing, sobretudo no campo institucional. A promo??o de eventos tem sido utilizada com sucesso como estrat?gia de vendas, de capta??o de novos clientes, de reten??o de relacionamento e fideliza??o dos clientes j? existentes. Dessa forma, o caso estudado A Academia de T?nis NTC apresentado neste trabalho, possibilitou a identifica??o da pr?tica da promo??o de eventos como uma estrat?gia de marketing eficiente, que proporcionou para a NTC suporte na divulga??o de sua marca; alavancagem econ?mica e financeira, e o fortalecimento do relacionamento com seus diversos p?blicos. Desta forma, evidenciando-se a comprova??o da hip?tese central desta disserta??o, focada atrav?s dos seus objetivos secund?rios espec?ficos.
| Identifer | oai:union.ndltd.org:IBICT/oai:localhost:tede/926 |
| Date | 24 January 2006 |
| Creators | Brito, Sandra de Carvalho |
| Contributors | Melo, Francisco Paulo de |
| Publisher | Universidade Federal Rural do Rio de Janeiro, Curso de P?s-Gradua??o em Gest?o e Estrat?gia em Neg?cios, UFRRJ, Brasil, Ci?ncias Sociais Aplicadas |
| Source Sets | IBICT Brazilian ETDs |
| Language | Portuguese |
| Detected Language | English |
| Type | info:eu-repo/semantics/publishedVersion, info:eu-repo/semantics/masterThesis |
| Format | application/pdf |
| Source | reponame:Biblioteca Digital de Teses e Dissertações da UFRRJ, instname:Universidade Federal Rural do Rio de Janeiro, instacron:UFRRJ |
| Rights | info:eu-repo/semantics/openAccess |
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