The purpose of this study was to examine the role played by Development Support
Groups (DSGs) in implementing the Integrated Quality Management System (IQMS) in
the secondary schools of Circuit 03 of Libode district of Eastern Cape Province.
The scope of research was restricted to three secondary schools in circuit 03. The
research methodology was qualitative in which multiple case study strategy was
employed. The sampling strategy was purposive sampling and it included principals,
educators serving in DSG and educators who have been evaluated in the previous
years. Data were collected through semi-structured interviews to get information from
principals. Questionnaires with open ended questions were used to obtain information
from educators serving in DSGs and educators who have been evaluated in the
previous years.
The findings of this study were that; the DSGs did not receive training that specifically
explained their role. Timing is a problem in evaluation of educators as it is performed in
the fourth term when educators are busy preparing for final examinations and planning
for the next coming year. The infrastructure condition cripples the performance of DSGs.
The interpretation of evaluation instruments for educators poses a challenge to DSGs.
The awarding of scores by DSGs tends to be more subjective. DSGs mainly have to use
their discretion in awarding scores.
Analysis of information received from participants indicated that the role of DSGs in
implementing IQMS could be improved with intensive training of DSGs on IQMS.
Summative evaluation of educators has to be conducted in the third term as many
activities take place in the fourth term. Learner performance has also to be a deciding
factor in awarding educator scores. Subject advisors should form part of DSGs. This
research is likely to benefit school principals, policy makers, educators and IQMS
coordinators as it provides clarity on the role of DSGs in implementing IQMS. / Educational Management and Leadership / M. Ed. (Educational Leadership and Management)
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:unisa/oai:umkn-dsp01.int.unisa.ac.za:10500/19010 |
| Date | 20 October 2013 |
| Creators | Mazomba, Manalandile Abel |
| Contributors | Du Plessis, Elize, Pretorius, F. J. (Francois Johannes), 1947- |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Dissertation |
| Format | 1 online resource (xii, 146 leaves) : color illustrations |
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