Currently, user satisfaction is becoming one of the major concerns for the service provider in accommodating user demand. This paper evaluates the user’s perception (Quality of Experience, QoE) of the increasing and decreasing response times (Quality of Service, QoS), in particular a login to web login page by the implementation of Mean Opinion Score (MOS). By comparing the results to user perception of web login performance, we show that the users perceive web login for increasing and decreasing RTs in different ways. So, we conduct interview among specific users applying increased and decreased RTs in particular web login to rank the users satisfaction level. Study of the two results for RTs of the web login page is presented.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:bth-1949 |
| Date | January 2011 |
| Creators | Dhungana, Ramesh, Shahi, Deepak |
| Publisher | Blekinge Tekniska Högskola, Sektionen för datavetenskap och kommunikation, Blekinge Tekniska Högskola, Sektionen för datavetenskap och kommunikation |
| Source Sets | DiVA Archive at Upsalla University |
| Language | English |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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